If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Yes, Screws and Chains are provided for each order as default installation kits.The parcle includes:

*Neon sign
*Remote Controller+Power supply
*Scews/Chains
*Remote

We would send installation book in the pakage. Any doubt with installation please feel free to contact us.

You can use the screws to mount the neon sign on wall, or use the chains kit to hang it from ceiling or windowsill.

The neon signs are handcrafted by our qualified professional team. With low energy LED tube and latest technology, we ensure you will receive a high-quality, long-lasting neon sign. Each custom neon sign is made from sturdy acrylic backing instead of breakable glass. The luminous glow comes from eco-friendly LED lights inside instead of gas/mercury.

At our custom neon sign generator, you can choose your plug. For our pre-designed product, there no plug list for option, BUT DONT WORRY, if we see your order is to other countries (eg: AU, CA), we will make the plug as your destination countries standard plug.

LED Neon Flex is one of the most versatile commercial lighting products on the market today. LED lighting products are smaller, lighter than old neon lighting. Moreover, this new light source reduces power consumption while delivering significantly greater lighting.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping is free for all orders.

Our neon signs are handmade with the best quality.

Normally it take 7-10 days for a order to deliver.

Express like DHL/FedEx is our first choice for fast delivery and reliable services.

Please open your parcel immediately after receiving it. Damage, if any, contact our sales and send us detailed pictures of the damages, after reviewing we will give the solution at the first time.

All our products are tested for quality and packed well for delivery; 2-year warranty is offered for your order; If any problem with using the product, contact our sales(info@diy-neon.com) after receiving the product for the timely help. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The buyer is responsible for paying customs duties on receipt of the package or any handling fee with the local carrier.

Neon signs are sculpted by hand, there is no molding or machine to bend the glass tube. For this reason, we can't guarantee that each neon will be 100% the same as the pictures presented on our website.